Caveo consists of a team of experts from the fields of insurance, banking and IT. Caveo is registered as an independent insurance broker in the FINMA register. This means that we are not tied to insurance companies or banks. We work exclusively on behalf of the client. We are convinced that the quality of service in insurance and pension advice must improve significantly.
With Caveo, we are changing the existing rules between insurance companies, banks and their customers:
We believe that insurance doesn't have to be complicated. We manage your insurance contracts for you so that you simply have clarity.
At Caveo, you can get flexible advice from our experts by phone, e-mail or chat. On request, our advisors will optimize your insurance or private pension provision and find the offer that best suits you and your needs.
Caveo is compensated by the insurers in the form of standard brokerage fees or commissions. This does not result in any additional costs for you. If you would like to see the compensation paid to you, we will be happy to show you the details. Our advisors are paid a fixed salary so that no conflicts of interest can arise.
You can reach us from Monday to Friday from 9am to 12pm and 1:30pm to 5pm by telephone on 044 278 80 60, by e-mail to [hello@caveo.ch](mailto:hello@caveo.ch) and via chat. We look forward to hearing from you.
With a mandate, you formally instruct us to look after and manage your insurance contracts and to obtain the necessary information and any offers from the insurance companies. However, you still decide yourself whether to take out or change your insurance policies. At the same time, you revoke the advisory mandate of your previous insurance advisor or broker.
By signing the broker mandate, you authorize Caveo to manage and administer all your insurance contracts. An existing broker mandate is thereby rendered invalid.
No. The signing of the broker mandate and the associated authorization of Caveo is binding. In order for us to receive information and your insurance policies from the insurance companies, we need a signed broker mandate.
Yes, you can stay with your current insurance company. We will only draw your attention to offers from competitors if you would receive the desired insurance cover at better conditions. You decide whether to change your insurance or cancel it without replacement. However, you must give up your relationship with your existing advisor at the company in question.
When you register, you sign our broker mandate. By doing so, you instruct and authorize us to act as your insurance broker. We send the broker mandate to the insurers you have specified in the Caveo app. The insurance companies then send us your insurance contracts and your contract information. Depending on the insurer, it may take a while (approx. 14 to 21 days) before we receive the policies and can make them available to you in the app. We will inform you as soon as they have been entered in your Caveo app.
During the registration process, you formally authorize us through the broker mandate to take care of the management and administration of your insurance contracts and to obtain the necessary information and any offers from the insurance companies. However, you still decide yourself whether to take out or change your insurance policies. At the same time, you revoke the advisory mandate of your previous insurance advisor or broker. We need your signature for this.
We will use this data to check your details. For the ID, you only need to upload the front page.
Simply send us an e-mail asking us to remove the desired insurance. We will remove it from the app immediately and inform you.
The cooperation can be terminated at any time and without notice. The customer account and any broker mandate can be easily terminated with a written notification (e-mail). Send us an e-mail to [info@caveo](mailto:hello@caveo.ch).ch - this is sufficient. Please write to us from the e-mail address with which you are registered with Caveo. We will then take care of prompt implementation.
You can easily take out a new insurance policy or adjust an existing policy using the "Take out insurance" function (icon/image). If required, your Caveo insurance expert will be at your disposal. You can reach our insurance experts by e-mail, telephone or chat. All details are visible in the Caveo app. This is how we ensure that you get the insurance cover you need.
Yes, select the insurance policy you want to know about in your Caveo app. The most important information is displayed directly in the Caveo app. If you need more information, simply click on "PDF logo" and your insurance policy will be displayed.
In order to activate these insurance policies in the Caveo app, we require a broker mandate from the relevant person. We will be happy to send you all the documents on request. As soon as we have all the necessary information, we will request the relevant insurance policies.
Select the relevant insurance in your Caveo app and send us your cancellation request by email or chat. We will arrange everything else in consultation with you.
In the Caveo app, select the damage button (icon
Please contact us directly. You can reach us by telephone on 044 278 80 60, by e-mail to [hello@caveo.ch](mailto:hello@caveo.ch) and in chat. We will change your data in the system as soon as possible.
The protection of your data is our top priority. We are committed to confidentiality and apply the highest security standards. All data is stored exclusively on our servers in Switzerland. Under no circumstances will your data be passed on to third parties. All data will be irrevocably deleted upon termination of the mandate.
Only Caveo AG has access to your data. We do not pass on your personal information to third parties. When transmitting your data on the Internet, all information is always protected by SSL encryption.
Our application (website) is based on so-called responsive web design, which means that the page automatically adapts to the size of the screen (desktop, cell phone, tablet). The complete registration takes about 3 minutes. Open the app on your cell phone or PC and enter your cell phone number. We will send a verification code to this number by SMS, which you must enter in the app to identify yourself. You then enter your personal details and select from a list where your existing insurance policies are located. To protect your account and your data from misuse, we ask you to identify yourself using the front of your ID. This ensures that only you can log in to the app. Finally, you will be asked to provide a digital signature in the app. As part of this request, a signature screen will automatically appear in the app, where you can simply sign digitally with your finger. Once you have registered and signed the mandate, we will immediately contact your insurance companies to obtain your policies and make them available to you in the app. Depending on the insurer, it may take a while (approx. 14 to 21 days) before we receive the policies and can make them available to you in the app. We will inform you as soon as they have been added to your Caveo app.
Our website is based on responsive web design, which means that the page automatically adapts to the size of the screen (desktop, mobile, tablet). This means that we are also independent of the various operating systems.
Please contact us directly. You can reach us by telephone on 044 278 80 60 and by e-mail at [hello@caveo.ch](mailto:hello@caveo.ch). We will change your number in the system, after which you can log in to your app again as usual with your new number.
Please contact us directly. You can reach us by telephone on 044 278 80 60, by e-mail to [hello@caveo.ch](mailto:hello@caveo.ch) or via chat. We will then block your Caveo account immediately.